Frequently Asked Questions
Everything you need to know about bringing warmth to your backyard.
What is the typical shipping time for a fire pit?
Most orders are processed within 2-3 business days. Depending on your location and the size of the unit, delivery usually takes between 5 to 10 business days via our specialized freight partners.
Do you offer a warranty on your products?
Yes, all our fire pits come with a minimum 1-year manufacturer warranty that covers structural defects and workmanship. Some premium brands offer extended coverage up to 5 years.
Can I use these fire pits on a wooden deck?
Safety is our priority. While some models are deck-safe, we strongly recommend using a protective fire pit pad or heat shield to prevent damage to wooden or composite surfaces.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to the size and weight of our products, return shipping fees and a restocking fee may apply.
Are gas fire pits easy to install?
Our propane models are 'plug and play,' requiring only a tank connection. However, for Natural Gas conversions, we strictly recommend hiring a licensed professional to ensure safe and proper installation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and interest-free financing through Affirm.